Overview
The Shipment History page provides a searchable record of every shipment processed through Connect2Cart.
Use Shipment History to locate tracking numbers, verify shipping methods, confirm delivery dates, and review previously created shipping labels.
Opening Shipment History
To view your shipment history:
- From the left navigation menu, select Account.
- Click Shipment History.
The Shipment History page displays all shipments processed through your Connect2Cart account.
Understanding the Shipment List
Each shipment includes detailed information about the shipment and its delivery status.
| Column | Description |
|---|---|
| Merchant ID | Internal merchant identifier associated with the shipment. |
| Status | Current shipment status. |
| Create Date | Date and time the shipping label was created. |
| Delivery Date | Date the shipment was delivered, when available from the carrier. |
| Carrier ID | The configured shipping carrier used to create the shipment. |
| Shipping Method | The carrier service selected for the shipment (for example, USPS Ground Advantage or UPS Ground). |
| Tracking ID | Carrier tracking number assigned to the shipment. |
| Order ID | The Connect2Cart order associated with the shipment. |
Depending on your screen size, additional columns may be available by scrolling horizontally.
Searching and Filtering Shipments
The Advanced Filters section allows you to quickly locate specific shipments.
You can filter by:
- Shipment Status
- Shipping Method
- Tracking Number
- Label Creation Date
- Delivery Date
After entering your search criteria, click Search.
To clear all filters and display your complete shipment history, click Reset Filters.
Shipment Status
The Status column indicates the current state of each shipment.
Examples may include:
- Shipped
- Delivered
- In Transit
- Exception
- Returned
Available statuses depend on the carrier and the latest tracking information received.
Finding a Shipment
Shipment History is useful when you need to:
- Locate a tracking number for a customer.
- Verify when a shipment was created.
- Confirm which shipping service was used.
- Check the delivery date of a completed shipment.
- Research previously shipped orders.
Tips
- Search by Tracking Number when a customer provides a tracking number.
- Filter by Shipping Method to review shipments sent using a specific carrier service.
- Use the Create Date filter to review shipments created during a specific period.
- Filter by Delivery Date when researching recently delivered orders.
Frequently Asked Questions
Why doesn’t a shipment have a delivery date?
A delivery date is displayed only after the carrier reports that the shipment has been delivered.
Why don’t I see my shipment?
Verify your search filters and date ranges. If the shipment was created recently, allow a few moments for the shipment history to refresh.
Can I search by tracking number?
Yes. Enter the tracking number in the Tracking ID field and click Search.
Does Shipment History include shipments from all connected carriers?
Yes. Shipment History displays shipments created through all configured shipping carriers connected to your Connect2Cart account.