Overview
Connect2Cart integrates directly with eBay to automatically import new orders and synchronize shipment tracking information.
The setup process only takes a few minutes and requires you to authorize Connect2Cart to access your eBay seller account.
Before You Begin
Before connecting your eBay account, verify that:
- You have an active eBay seller account.
- You have administrative access to the account.
- Your browser allows pop-up windows.
- You are able to sign in to your eBay account.
Step 1: Open Incoming Channels
From the left navigation menu, select:
Channels → Incoming Channels
The Incoming Channels page displays all available marketplace integrations.
Click eBay to begin creating a new eBay channel.
(Insert screenshot of the Incoming Channels page with eBay highlighted.)
Step 2: Configure the eBay Channel
Enter a friendly name for this connection.
Examples:
- eBay
- Main eBay Store
- My eBay Account
This name is only used within Connect2Cart to identify the marketplace.
After entering a display name, click Save.
(Insert screenshot of the eBay configuration page.)
Step 3: Save the Channel
After saving, Connect2Cart confirms that the channel has been created successfully.
Click Authenticate to connect your eBay account.
(Insert screenshot of the “Channel Saved Successfully” dialog.)
Step 4: Authorize Your eBay Account
Click Authenticate.
Your browser opens the official eBay authorization page.
Sign in to the eBay account you want to connect and approve Connect2Cart’s request for access.
After authorization is complete, eBay automatically redirects you back to Connect2Cart.
(Insert screenshot of the eBay authorization page.)
Connection Complete
✅ Success!
Your eBay store has been successfully connected to Connect2Cart.
Connect2Cart will begin importing new orders automatically. Depending on the number of recent orders in your account, the initial synchronization may take several minutes to complete.
No additional configuration is required.
Troubleshooting
The Authenticate button does nothing
Verify that your browser is not blocking pop-up windows.
The eBay sign in page does not appear
Verify that your internet connection is active and that your browser allows pop-up windows.
Authentication failed
Verify that you signed in to the correct eBay account and approved all requested permissions.
If the problem persists, remove the eBay channel and reconnect it.
Orders are not appearing
New orders begin importing automatically after the connection has been established.
Depending on the number of orders in your account, the initial synchronization may take several minutes to complete.
If orders still do not appear after several minutes, disconnect and reconnect the eBay channel or contact Connect2Cart Support.
Frequently Asked Questions
Can I connect more than one eBay account?
Yes. Simply repeat this process for each eBay seller account. Assign each connection a unique display name so they can be easily identified.
Will Connect2Cart import my existing orders?
Connect2Cart automatically imports recent unshipped orders during the initial synchronization. Depending on the size of your account, this process may take several minutes.
Do I need to reconnect my eBay account periodically?
No. Your eBay connection remains active unless authorization is revoked or your eBay account credentials change.
Can I disconnect my eBay account later?
Yes. You can remove the eBay channel at any time from the Incoming Channels page.