Overview
The Transaction History page provides a complete record of financial activity within your Connect2Cart account.
Use this page to review shipping charges, account replenishments, refunds, messaging charges, subscription charges, and other billing activity. You can also filter transactions to quickly locate a specific charge or payment.
Opening Transaction History
To view your account’s transaction history:
- From the left navigation menu, select Account.
- Click Transaction History.
The Transaction History page displays your current account balance along with a searchable list of all account transactions.
Current Account Balance
At the top of the page, your current Account Balance is displayed.
This balance represents the funds currently available for purchasing shipping labels and other billable Connect2Cart services.
Understanding the Transaction List
Each transaction includes the following information:
| Column | Description |
|---|---|
| Transaction Date | Date and time the transaction occurred. |
| Transaction ID | Unique identifier for the transaction. |
| Transaction Type | The type of account activity. |
| Transaction Amount | Dollar amount charged or credited. |
| Balance | Your account balance immediately after the transaction was processed. |
| Status | Indicates whether the transaction completed successfully. |
| Actions | View additional details for the selected transaction. |
Positive amounts indicate funds added to your account or credits received. Negative amounts indicate charges or deductions.
Searching and Filtering Transactions
The search filters at the top of the page allow you to quickly locate specific transactions.
You can search by:
- Transaction ID
- Transaction Type
- Transaction Status
- Transaction Date Range
After selecting your search criteria, click Search.
To remove all filters and display your complete transaction history again, click Reset Filters.
Transaction Types
Depending on the services your account uses, you may see one or more of the following transaction types:
| Transaction Type | Description |
|---|---|
| Recharge Account | Funds added to your prepaid account through an automatic or manual replenishment. |
| Shipping Charge | Cost of purchasing a shipping label. |
| Shipping Refund | Credit issued after a shipping label is successfully voided or refunded. |
| Email Message | Charge for an email notification sent through Connect2Cart. |
| Pass Connector Service | Charges associated with PASS Connector services. |
| Product Management Charge | Charges related to product management features. |
| Credit Card Fee | Credit card processing fee applied during an account replenishment. |
| Recharge Failure | An attempted account replenishment that could not be completed. |
| Replenish Failure | An automatic replenishment attempt that failed. |
Note: The transaction types available will vary depending on the features enabled for your account.
Transaction Status
Each transaction displays one of the following statuses:
Succeeded
The transaction completed successfully and has been applied to your account.
Failed
The transaction could not be completed. Failed replenishments or payment transactions may require you to update your payment method before additional automatic replenishments can occur.
Viewing Transaction Details
Click the View (eye) icon in the Actions column to display additional information about a transaction.
The information shown will vary depending on the transaction type but may include:
- Transaction identifier
- Date and time
- Amount
- Description
- Processing status
- Additional billing information
Tips
- Use the Transaction ID search when working with Connect2Cart Support.
- Filter by Shipping Charge or Shipping Refund when reconciling postage expenses.
- Filter by Recharge Account to review automatic account replenishments.
- Review failed transactions promptly to avoid interruptions when purchasing shipping labels.
Related Articles
- Understanding Account Billing
- Managing Payment Methods
- Viewing Shipping History