Overview
The View Orders section is the central workspace for managing customer orders in Connect2Cart. From here, you can locate orders, review their status, open order details, edit order information, and create shipping labels.
Orders are organized into categories based on their current status, making it easy to focus on the orders that require attention.
Opening the Orders Screen
To view your orders:
- Log in to Connect2Cart.
- From the left navigation menu, select View Orders.
- Choose one of the available order views.
Available order views include:
- Awaiting Payment – Orders that are waiting for payment before they can be processed.
- Awaiting Shipment – Orders that are ready to be packed and shipped.
- Shipped – Orders that have already been shipped.
- Cancelled – Orders that have been cancelled.
- All – Displays every order regardless of status.
Understanding the Order List
The Order List displays one row for each order.
Depending on your configuration, the list may include information such as:
- Marketplace or sales channel
- Order Number
- Order Age
- Order Date
- Recipient Name
- Destination
- Item Quantity
- SKU
- Additional order information
Use the pagination controls at the bottom of the page to move through multiple pages of results.
Opening an Order
To view an order in detail:
- Locate the order in the Order List.
- Click anywhere on the order row.
The Order Details page opens.
Understanding the Order Details Page
The Order Details page provides everything needed to review and process an order from a single screen.
Information is organized into several sections, including:
Order Information
Displays basic order information, including:
- Order Number
- Order Date
- Billing Information
- Shipping Address
Order Items
Displays each item included in the order.
For each item you can review information such as:
- Product Name
- SKU
- Quantity
- Price
Financial Summary
Displays order totals including:
- Subtotal
- Shipping
- Tax
- Total
Notes
Allows you to store internal notes and additional information related to the order.
Customer Communication
Displays messages and communications associated with the order.
Shipment Activity
Displays shipment history, tracking information, and shipment status for the order.
Order Actions
Shows actions that have been performed on the order and their current status.
Raw Order Data
Displays the original order data received from the marketplace or shopping cart.
This information is primarily intended for troubleshooting and advanced support.
Shipping Panel
The right side of the Order Details page contains the shipping workspace.
From this panel you can:
- Select the warehouse to ship from.
- Specify package weight and dimensions.
- Browse available shipping rates.
- Compare carrier services.
- Purchase and print shipping labels.
Detailed shipping instructions are covered in Shipping an Order.
Order Actions
Buttons displayed at the top of the Order Details page allow you to perform common actions, including:
- View the order in the original sales channel.
- Update the order status.
- Generate an invoice.
- Cancel the order (when supported).
Available actions may vary depending on the sales channel and the current order status.
What’s Next?
Once you’re familiar with viewing orders, the following articles explain how to work with them:
- Searching Orders
- Filtering Orders
- Editing an Order
- Shipping an Order
- Understanding Order Status
Related Articles
- Searching Orders
- Filtering Orders
- Editing an Order
- Shipping an Order
- Understanding Order Status