Connecting Your BigCommerce Store
Overview
Connect2Cart integrates directly with BigCommerce using the BigCommerce API. Once connected, Connect2Cart will automatically begin importing new orders from your store and will keep shipment tracking and fulfillment status synchronized.
The setup process only takes a few minutes and only needs to be completed once.
Before You Begin
Before connecting BigCommerce, make sure:
- You have administrator access to your BigCommerce store.
- Your Connect2Cart account has already been created.
- You are able to log in to your BigCommerce Admin dashboard.
Step 1: Create an API Account
- Log in to your BigCommerce Admin.
- Navigate to:Settings → API Accounts
- Click Create API Account.
- Select Create V2/V3 API Token.
Step 2: Configure API Permissions
Assign the following API permissions:
| Resource | Permission |
|---|---|
| Orders | Modify |
| Order Transactions | Read Only |
| Products | Read Only |
| Customers | Read Only |
| Information & Settings | Read Only |
| Store Inventory | Read Only |
| Channels | Read Only |
Leave all other permissions at None unless your organization requires additional access.
Click Save.
Step 3: Download Your API Credentials
After saving the API account, BigCommerce will automatically download a file containing your API credentials.
You’ll need the following values:
- Store Hash
- Client ID
- Access Token
Keep this file in a secure location. The Access Token cannot be viewed again after this step.
Step 4: Connect BigCommerce to Connect2Cart
In Connect2Cart:
- Navigate to Settings → Incoming Channels.
- Select BigCommerce.
- Enter:
- Store Hash
- Client ID
- Access Token
- Click Connect.
Connect2Cart will verify the credentials and establish the connection.
What Happens Next?
Once the connection is successful:
- New BigCommerce orders will begin importing automatically within a few moments.
- Shipment tracking numbers and fulfillment status will automatically be sent back to BigCommerce whenever orders are shipped through Connect2Cart.
- No additional configuration is required for order imports or shipment updates.
Troubleshooting
Unable to Connect
Verify:
- The Store Hash is correct.
- The Client ID was copied correctly.
- The Access Token was copied correctly.
- The API account has the required permissions.
Orders Are Not Importing
If the connection was recently created, allow a few minutes for the initial synchronization to begin.
If orders still do not appear, verify that:
- The API account is active.
- The required permissions were granted.
- The connection in Connect2Cart shows Connected.
Lost Your Access Token
For security reasons, BigCommerce only displays the Access Token once.
If the token has been lost:
- Delete the existing API account.
- Create a new API account.
- Enter the new credentials into Connect2Cart.
Frequently Asked Questions
Do I need BigCommerce Enterprise?
No. Connect2Cart supports any BigCommerce plan that allows API access.
Will Connect2Cart update BigCommerce automatically?
Yes. When shipments are processed in Connect2Cart, tracking information and fulfillment status are automatically sent back to BigCommerce.
Can I reconnect my store later?
Yes. You can disconnect and reconnect your BigCommerce store at any time from the Incoming Channels page.
Will existing orders import?
Connect2Cart will begin importing eligible orders shortly after the connection is established.
Related Articles
- Connecting an Incoming Channel
- Shipping Orders
- Viewing Imported Orders
- Managing Order Status